The concierge desk at the Dusit has been a true highlight of my stay, providing outstanding service. I would like to especially commend Moustafa Ayad, who was incredibly helpful. He assisted us in arranging a last-minute trip to the Pyramids and organized emergency airport transport when our Uber was significantly delayed. Moustafa was highly attentive, staying on top of our requests well into the evening. This has been the best concierge service I have experienced across all the hotels I have stayed in. Additionally, the airport pick-up service is exceptional, as they assist with visa formalities and fast-track you through immigration in just 15 minutes, bypassing the long queues—a real VIP experience! The staff is called Yasser.
Jing
กันยายน 2567
The staff were excellent could not do enough for us..from the room cleaners (Ahmed) to the concierge ( Mustafa) and the lovely ladies at the Tau restaurant, and of course the relations staff who were always at hand to message us on WhatsApp ( they were superb, helped with our luggage, and we'll being) all very helpful, polite, attentive and caring. We can't wait to go back. Thank you all. The most outstanding staff was Yasser from the airport shuttle team. This man is an angel, who went above and beyond to help us and take care of us. A credit to the hotel. My luggage were left behind by Egyptair, it was a disaster for Christmas being ruined after coming from such a long way. I was so upset and Yasser helped to locate them the following day, after working a long shift, he stayed behind just for me, helped with the language barrier and reassured me all will be well. I was so uncomfortable and had little information from Egyptair. I don't speak or understand Arabic, so it was scary. Yasser was God send, and he never left me without support. He stayed with me till 2am! I could not thank him enough. We love Yaser!
Alessandra
ธันวาคม 2567
This is my favorite place to stay in Cairo - and I have many happy memories here. The resort feels secluded without being too far from the city, so it’s great for a weekend getaway. We absolutely love the spa and frequent it as often as we can. Room service food is always quite good and the menu selection is extensive. The staff are very attentive and friendly. I plan to come here many times in the future.
Farah
กุมภาพันธ์ 2568
We were blown away from the very first minute. Starting from Abdullah at the doors, guiding us to the reception where Hady made a tremendous effort to make sure smooth and friendly check-in. Housekeeping stuff was very attentive, especially Abdullah. There is no need to mention the food was above and beyond expectations. Thanks for Chef Atef and Milad. Overall, we are delighted with the stay, and we will definitely come back again for more.
Marwan
กุมภาพันธ์ 2568
It has spacious rooms. It very clean and the hotel overall is nice.
Rani
ธันวาคม 2567
I recently had the pleasure of staying at Dusit Thani LakeView Cairo Hotel, and my experience was exceptional from start to finish. The reception staff were welcoming and efficient, ensuring a smooth check-in process. Upon entering my room, I was delighted to find it impeccably clean, with all amenities thoughtfully arranged. One of the highlights of my stay was the breathtaking view from my window, which added an extra layer of enjoyment to my trip. The seamless checkout process was just as impressive, wrapping up a truly memorable visit. I highly recommend Dusit Thani Lake View Cairo Hotel to anyone looking for a delightful and hassle-free hotel experience.
Yasmeen
พฤศจิกายน 2567
Well designed and spacious. Staff are very helpful and attentive; George at the front desk graciously offered us late check out when he learnt that our flight is late in the evening, also Mahmoud the concierge offered us a limousine when we missed our shuttle to the airport.
Eyad
มกราคม 2568
Rasha
พฤษภาคม 2567
During my recent stay at the hotel, I was thoroughly impressed by the exceptional experience provided. From the moment I checked in, everything was perfectly in place. The rooms were spotless, well-appointed, and very comfortable. The amenities exceeded expectations, and the hotel's ambiance was inviting and relaxing. One of the highlights of my stay was the outstanding guest relations team, especially Miss Qamar. Her warmth, professionalism, and attention to detail made me feel truly welcomed. I highly recommend this hotel for anyone seeking a seamless and pleasant stay.
Taki
สิงหาคม 2567
Excellent Stay at Dusit Thani LakeView Cairo My stay at Dusit Thani LakeView Cairo was truly exceptional. The hotel offers spacious, elegant rooms, lush gardens, and excellent facilities, including top-tier dining options, a relaxing pool, and a well-equipped gym. A special thanks to Mr. Ehad, whose outstanding service and attentiveness made my experience even better. His professionalism and warm hospitality set a high standard. Highly recommended for both business and leisure travelers! ⭐ 5/5 ⭐
Ilkay
กุมภาพันธ์ 2568